Shipping policy

Ordering

An order by you is an offer by you to purchase a particular product at the price and shipping charges specified in the details of that order. The order must contain your name, email address ( if available ), shipping address, credit card number and the expiry date of your credit card so that Cinnamon Road can process your order. Cinnamon Road reserves the right to accept or reject your order for any reason, including, without limitation, an error in the price or an error in the product description posted on the site or the unavailability of any product. There may be reasons why Cinnamon Road cannot fulfill your order, therefore your contract with Cinnamon Road only comes into existence when Cinnamon Road advises you that it has accepted your order and your payment has been confirmed. 

Prices and Products

Information on prices and availability of products and shipping charges are maintained by Cinnamon Road website. Cinnamon Road therefore cannot guarantee that all details are current at the time of issue. Prices and availability of products may change at any time.

All prices are shown in AUD and are inclusive of any GST unless otherwise stated.

Packaging and shipping across Australia

Cinnamon Road wholly or partially subsidises the shipping costs to make our delivered prices more appealing to our customers. Each identified geographic/postcode related area has a flat rate shipping charge:

  • $4 Sutherland shire NSW.

  • $5 Sydney & Near Metro includes Newcastle, Central Coast and Woollongong.

  • $6 Melbourne & Brisbane inner metro.

  • $7 National is predominantly Melbourne and Brisbane outer metro PLUS Canberra, Adelaide, Perth, Launceston & Hobart inner and outer metro areas.

  • $8 Regional & "Remote” areas.

Title/Risk

Cinnamon Road will retain title to the products you order until you have made payment in full for those products. The liability for product defects and delivery issues remain the responsibility of Cinnamon Road who picked and dispatched each unique product within the order.

Delivery

Cinnamon Road strives to post orders the next business day when the order is received by 8pm. Orders received after 8pm will be posted the next business day or the business day after. For orders requiring delivery in Australia, target delivery time is then 3-4 business days. Eg Orders received by 8pm Monday are posted on Tuesday and will be delivered by Thursday or Friday. We use Sendle and Australia Post (Regional and Remote areas). Both companies make best efforts to meet the scheduled delivery time, but cannot guarantee to meet them in every every case. Cinnamon Road will not have any liability to you if any part of your order fails to satisfy in whole or in part the expected delivery time..

International Orders are sent via Sendle, and delivery is typically 10-30 days. When placing orders for spices from countries other than Australia, it is the responsibility of the customer placing the order to determine whether the said goods are subject to any import restrictions.

email admin@cinnamonroad.com.au or click here for contact.